What is the TradersWorld Service Contract?

TradersWorld UK Limited (further referred to as "Service Provider"), has specialist knowledge and expertise concerning the following software products: TradeStation 2000i, RadarScreen 2000i, ProSuite 2000i, and Adapta 2000i (further referred to as “The Software”). Service Provider also has expertise concerning the integration and operation of these products in conjunction with third party data-vendors including Bloomberg, Reuters, Tenfore and eSignal. Service Provider’s specialist know-how and expertise (further referred to as “The Service”) is made available to its customer (further referred to as "Subscriber"), as set forth in these terms and conditions.

1. General Conditions

These terms and conditions represent a commitment by Service Provider to provide Subscriber with The Service, and remain independent of the terms and conditions governing the purchase of The Software from Service Provider or a third party vendor. Subscriber’s signature on Service Provider’s Professional Products & Services Order Form is an acceptance of these terms and conditions.

2. Registration of The Software

Service Provider cannot provide Subscriber with The Service if The Software is unregistered or unlicensed.

3. Scope of Services

i. Services in Section 3 of these terms and conditions will be provided by telephone or any other means deemed appropriate by Service Provider. In the unlikely event that on-site technical assistance is deemed necessary by Service Provider, and only with prior written agreement from Subscriber, Service Provider will make available the necessary resource(s) to ensure on-site service can be successfully completed (at additional cost as specified in section 4 below).

ii. Service Provider is available to assist Subscriber with installation of The Software and multiple licenses thereof, and upgrades and service updates thereof, and the migration of The Software and data to newly installed and compatible operating systems and/or hardware platforms.

iii. Service Provider ensures that qualified staff are available to receive telephone and email enquiries from Monday - Friday between the hours of 09:00 and 17:00 UK Local Time (excluding UK public and bank holidays).

iv. Service Provider’s staff will normally answer telephone questions immediately. In the event an immediate answer or solution is not forthcoming, Service Provider will seek assistance from a third party and report back to Subscriber at an agreed time. Subscriber is expected to make available to Service Provider any related information or documentation that Service Provider deems necessary to facilitate a solution or response to Subscriber’s question.

v. Service Provider is not expected to troubleshoot technical problems that arise from The Software or operating system being incorrectly installed on Subscriber’s computer, or software/hardware conflicts arising hardware and software subsequently installed on Subscriber’s computer after commencement of The Service. Subscriber is required to provide Service Provider (by e-mail) with the system specifications of Subscriber’s computer prior to receiving The Service. Service Provider has the right to deny access to The Service in the event Subscriber’s computer does not meet the minimum system requirements of The Software.

vi. Simple EasyLanguage Support is available by email only. Service Provider will make every effort to respond to email enquiries within 24 hours (weekdays). The service is available Monday – Friday (except UK public holidays).
To expedite our service, Subscriber must provide the following information with each enquiry:

TradeStation Customer Number.

First and Last Name.

Name of data provider and status (Real-time, Delayed, End of Day).

Subscriber will try to make the enquiry as clear as possible, and include as much supporting information as possible (1Mb maximum attachments). By doing so, this will help to improve Service Provider response times.

vii. Service Provider can provide EasyLanguage Programming, On-site training and support, and Remote desktop training services at 30% below published prices on the TradersWorld UK Website (www.tradersworlduk.net/prices.htm). Subscriber is advised to contact TradersWorld for a full price quotation.

viii. In accordance with the conditions of Section 3 – i, or as otherwise agreed in writing, Subscriber can receive on-site services, to include, but not be limited to:

Assistance with installation of TradeStation 2000i, ProSuite 2000i, and Adapta 2000i software, and/or troubleshooting software/datafeed issues.

Migration of existing TradeStation 2000i, ProSuite 2000i, and Adapta 2000i software to other supported operating systems and/or hardware platforms.

Training in the general use of TradeStation 2000i, ProSuite 2000i, and Adapta 2000i software.

Advanced training in such things as strategy development, optimisation and back-testing, as well as the development of automated trading systems and order execution.

On-site training and/or technical support is only available on a daily forfeit basis (see section 4. below). Advanced written notice is required (e-mail or fax). Dates/times subject to availability and must be confirmed by Service Provider.

Annual Fee - per device*

TradeStation 2000i and/or Adapta

ProSuite 2000i, and/or Adapta

£ 1,290.00

£1,690.00

On-site Services⁺

Per Day#

On-site Technical Support (up to 5 devices*)

£ 480.00

On-site Training (per person⁺⁺)

£ 650.00

+ On-site pricing for services provided within the London M25 area. Outside the area, Service Provider will make an additional charge for travel and accommodation. Travel and accommodation costs may vary subject to your location and ease of access. Contact Service Provider to receive a price quotation for travel and accommodation costs.

++ Group training discounts available. Contact TradersWorld for a price quotation.

(#) One Day, or part day thereof, during business hours (09:00 – 17:00 local time). Does not include weekends.

* Device means single Personal Computer hosting a single TradeStation Technologies Inc., and/or Adapta 2000i software license. Daily on-site discounts for more than 5 devices must be agreed in advance by Service Provider. Contact your TradersWorld account representative for a price quotation.

Prices in Section 4 are quoted in GBP (British Pounds Sterling) and exclude VAT or other local taxes (if applicable). Prices are subject to review at any time by Service Provider. Subscriber will receive no less than sixty (60) days written notice prior to implementation of price changes. Notwithstanding any provision to the contrary, Subscriber may cancel their subscription by giving Service Provider no less than thirty (30) days written notice in the event that Service Provider reviews the prices in accordance with Section 4.

5. Payment of Fee, Duration of The Service, and Cancellation

Payment of the service contract fee must be made in full and received in advance by Service Provider. The fee and any part thereof is non-refundable, and access to The Service is non-transferable save by Service Provider. Service Provider is under no obligation to provide The Service until payment of the fee has been received into Service Providers bank account. Provision of The Service commences on the date that appears on the signed Professional Products & Services Order Form, and will be automatically renewed on the anniversary of that date for an equivalent period unless written notice to cancel is received by Service Provider no less than thirty (30) days before the anniversary date. Service Provider must receive Renewal Payment, in full, on or before the anniversary date unless otherwise agreed in writing by Service Provider.

6. Delay of Renewal Payment
If payment of the renewal payment is delayed by more than 15-days after the renewal date, Subscriber will cease to have access to The Service in accordance with these terms and conditions, and Service Provider will cease to be obligated to provide The Service. Delay in payment of more than 30-days following the renewal date will result in the immediate and irrevocable termination of The Service.

7. Liability and Disclaimer
Subscriber releases Service Provider from any and all liability for financial losses incurred by Subscriber while Service Provider is engaged in the provision of services as set forth in this contract, or as indicated in any additional and separate schedule. Where software or data is distributed by Service Provider using electronic distribution methods, including, but not limited to, telephone lines, cable, ISDN, or ADSL, via the world wide web, Internet, secure telephone connection, or via any other electronic, terrestrial, or non terrestrial distribution channel, Service Provider can not be held responsible for delays, breakdowns, interruptions, or corruption or loss of integrity of any part of the software or data, that might arise by using such distribution methods.

8. Disputes
These terms and conditions shall be governed by and construed in accordance with the laws of England and the parties irrevocably submit to the exclusive jurisdiction of the English courts.